CHATBOT AS A TOOL FOR EFFECTIVE INTERACTION OF CITIZENS WITH EMERGENCY SERVICES. Sociology of the city, [S. l.], n. 4, p. 65–74, 2023. DOI: 10.35211/19943520_2023_4_65. Disponível em: https://urbansocio.com/index.php/1/article/view/53. Acesso em: 16 dec. 2025.