THE USE OF CHATBOTS IN THE OPERATION OF URBAN PUBLIC TRANSPORT. Sociology of the city, [S. l.], n. 4, p. 77–89, 2025. DOI: 10.35211/19943520_2025_4_77. Disponível em: https://urbansocio.com/index.php/1/article/view/111. Acesso em: 4 feb. 2026.